Shipping & Returns
Volta Lawn Intelligence Inc. — A Delaware Corporation · United States of America
Last updated: May 2026
Everything you need to know about how your Volta is shipped to you, and the conditions under which we accept returns or replacements.
1. Shipping
Free shipping in the United States
All Volta orders shipped within the United States qualify for free standard shipping. There is no minimum order value, no hidden handling fees, and no fuel surcharge — the price you see at checkout is the price you pay.
Estimated delivery time
| Phase | Business days | Notes |
|---|---|---|
| Handling | 1 – 2 | Order picked, packed, and shipped from our US warehouse. Mon – Sat. Order cut-off 2:00 PM PST. |
| Transit | 7 – 10 | Standard ground shipping to all US destinations. Mon – Sat. |
| Total | 8 – 12 | Estimated, depending on destination. |
Shipping outside the United States is not currently available — international visitors should select their regional store.
2. What You Are Buying
Volta is sold as one of three packages — PRO, ULTRA, or ULTRA 2× — each bundling:
- The Lawn Companion™ hardware (one or two units, depending on package), with charging base and accessories;
- 24 months of Lawn Intelligence™ service included in the package, activated at first power-on;
- A 2-year hardware warranty, plus Infinite Care™ on ULTRA and ULTRA 2× tiers.
You may pay over 24 months at 0% APR via Affirm, ShopPay, or PayPal — or in cash upfront for the same package contents. Both payment paths deliver the same hardware, the same service, and the same warranty. There is no monthly billing cycle that can be cancelled mid-term: financed orders are a 24-month installment plan against a fixed package price, not a recurring subscription.
After 24 months, the Lawn Intelligence™ service can be renewed at reduced rates ($16/mo PRO, $39/mo ULTRA, $39/mo ULTRA 2× covering both units), or the customer can switch to autonomous-only mode at no cost while keeping the hardware.
By completing checkout, you confirm in writing that:
- You have read the Suitability Requirements and your property meets every applicable condition;
- You understand that the package you are buying is a complete bundle, not a trial unit;
- You accept that your eligibility for any replacement, credit, or refund is assessed against device telemetry and the Suitability Requirements you confirmed at checkout — not against subjective impressions of the result.
3. No "Try & Buy" Policy
We do not operate any of the following, in any form:
- Free trials, satisfaction-guarantee periods, or "money-back" windows
- Conditional refunds tied to lawn-quality outcomes after the device has been used
- Refund eligibility based on "I changed my mind," "it's not what I expected," or "the lawn isn't perfect yet"
A Volta package that has been delivered, set up, and used is a package whose service has begun. Hardware that has cut grass cannot be unsold. Lawn Intelligence™ that has run for weeks against the customer's specific lawn cannot be ungenerated.
This is the trade Volta makes: in exchange for a firm commitment at checkout, the customer gets premium hardware bundled at no separate cost, two full years of AI service, and a warranty regime — Infinite Care™ on ULTRA tiers — that no try-and-return retailer can match. The honesty of the offer requires the firmness of the commitment.
4. Defective Products — Always Replaced or Reshipped
A "defect" means a hardware or software failure not caused by the customer or their environment.
Throughout the entire warranty period covered by your package, Volta will replace or reship any unit confirmed defective at no additional cost. Coverage is unconditional in scope and generous in execution: shipping both ways is on us, and a brand-new unit ships as soon as remote diagnosis confirms the issue. On ULTRA and ULTRA 2× packages, Infinite Care™ extends this coverage for as long as the Lawn Intelligence™ ULTRA service is active, with under-7-business-day replacement turnaround.
What is not a defect:
- Lawn-quality outcomes that vary with grass type, season, soil condition, or recent neglect
- Setup difficulty when the customer's WiFi, network configuration, or property does not meet the Suitability Requirements
- Navigation issues caused by base placement, lawn condition, or obstacles outside the documented requirements
- Damage from misuse, dropping, attempted disassembly, third-party modifications, or running the unit outside the documented Suitability Requirements
- Subjective dissatisfaction with the cut, the pace of lawn improvement, or the appearance of the lawn relative to the customer's expectations
Lawn improvement under Volta's care is biological, gradual, and dependent on factors outside the device. The Lawn Companion™ provides daily care; the lawn responds on its own timeline. This is documented in the Suitability Requirements and acknowledged at checkout.
5. Remote Diagnosis Is Required Before Any Return
Volta does not authorize blind returns. Before any RMA is issued, the customer must cooperate with Volta Support to confirm the issue is not a configuration, environmental, or user-handling problem. This means at minimum:
- Keeping the unit connected to the internet so engineers can run a remote diagnostic
- Allowing telemetry transmission for the period required to evaluate the reported issue
- Completing any guided steps requested by Support (re-positioning the base, verifying WiFi coverage, cleaning the camera lens, swapping blades, etc.) to rule out user-side causes
Once remote diagnosis confirms a hardware or software defect, Volta issues a Return Merchandise Authorization (RMA) and arranges replacement shipping at no cost. If diagnosis confirms the issue is environmental or user-side, the unit remains the customer's and the package terms continue.
A customer who refuses remote diagnosis, blocks telemetry, or returns a unit without an RMA forfeits replacement eligibility.
6. Telemetry Is the Record of Fact
Every Volta Lawn Companion™ records, as a normal part of operation:
- Mowing sessions (date, duration, area covered)
- In-base outdoor time (deployed and charging)
- Connectivity status and WiFi signal quality at the base
- Setup completion, app pairing, and first-run diagnostics
This data is the controlling record for any return, replacement, refund, payment dispute, or chargeback inquiry. A claim that the device "doesn't work" is evaluated against the telemetry the device itself produced. A claim that "setup failed" is evaluated against the documented pairing and connectivity logs. A claim that "the lawn isn't being cut" is evaluated against the recorded session count and duration.
This is not a procedural detail. It is the central fact of how the Lawn Intelligence™ service is measured, billed, and disputed.
7. Payment Disputes and Chargebacks
A chargeback or payment dispute initiated against an active Volta package is treated as follows:
- Volta will provide the financing partner (Affirm, ShopPay, PayPal, Stripe) the complete telemetry record for the unit, the original Suitability Requirements acknowledgment timestamped at checkout, and the customer's full support history;
- A device with a meaningful record of mowing sessions, in-base outdoor time, or completed setup is by definition a device that has delivered service, and the dispute will be contested on those grounds;
- Customers who file a chargeback while continuing to operate the device are operating a service they are simultaneously refusing to pay for. Volta will pursue full collection of the disputed amount, suspend the Lawn Intelligence™ service, and, where applicable, refer the account for further recovery action.
Customers who believe their unit is genuinely defective should always contact Volta Support first. A defective unit is replaced under warranty (or Infinite Care™ on ULTRA tiers) — at no cost, with no friction. There is no scenario in which a chargeback produces a faster outcome than a support ticket.
8. Return Shipping Cost
In all return scenarios, return shipping is the customer's responsibility — except when the product is defective. For confirmed defective units, Volta covers both the return and the replacement shipping (US destinations only).
9. How to Start a Return
For shipping questions, defect reports, or to start the return process, contact Volta Support — please have your Volta Machine ID ready (visible in the Volta app under Settings → My Companion).
This policy applies to direct purchases on volta.ai. Orders placed through authorized resellers follow that reseller's shipping and return terms.