Help Center

Find answers about setup, lawn care, maintenance, safety, and subscriptions.

Quick Help

Setup & Getting Started

No. The Lawn Companion uses vision-based navigation with a downward-facing camera. No perimeter wires, RTK base stations, or magnets are required. Just place the base station, connect to Wi-Fi, and the robot learns your lawn autonomously.

Setup involves two steps: connect to Wi-Fi and place the base station. This takes minutes, not hours. The robot begins learning your lawn immediately — no professional installation required.

The base station needs a power outlet, Wi-Fi coverage at its location, level ground, and approximately 2 meters of clear space around it for maneuvering. Place it in a spot visible from multiple directions — avoid hiding it behind tall grass or obstacles.

Yes. Power on the robot and wait for a GPS signal, dock it in the new position, and let it auto-undock. It will perform calibration rotations and update its position automatically. You can also update the position manually in the app.

The robot explores rather than mows to a plan. It builds a spatial model by discovering boundaries, obstacles, and lawn geometry. During this period, it may not navigate back to the base on its own — this is normal. You can carry it back manually. Within a few days, full autonomous return-to-base is established.

In the app, position the robot at the crossing start point, tap "Add Crossing," and the robot performs verification traversals. You can add a reverse path for return trips. Crossings must be flat, obstacle-free, and no longer than 6 meters. For difficult areas like driveways, register multiple crossing paths to increase reliability.

Lawn & Navigation

The Lawn Companion uses a downward-facing camera combined with GNSS and a 6-axis IMU to build a spatial model of your lawn. It learns boundaries, obstacle positions, and terrain features through repeated sessions — no pre-programming needed.

Yes. If your lawn has disconnected zones (separated by driveways, patios, etc.), you can program The Lawn Companion to cross from one zone to another using designated crossing paths. If the total lawn area exceeds 1,000 m² (~11,000 sq ft), we recommend adding additional units for optimal coverage.

Yes. The Volta app lets you draw a geofence — a virtual boundary — around your property. If you want to exclude an area, simply keep it outside the geofence. The Lawn Companion will respect those boundaries. No physical markers required.

The robot's navigation system continuously adapts to environmental changes without manual remapping. Its spatial model updates organically as it encounters new conditions during normal operation.

The Lawn Companion works with all common turfgrass types. It performs best on lawns with clear boundaries — sharp transitions between grass and non-grass surfaces (sidewalks, beds, gravel). For gradual transitions like dirt or moss, consider adding decorative stones or borders to create distinct edges.

The Lawn Companion handles slopes up to 40% (~22°). On steep sections, the robot adjusts speed and behavior automatically for safe operation.

The robot has a built-in rain sensor (pluviometer mode). When rain is detected, it automatically returns to the base station and resumes mowing when conditions improve. The robot carries an IPX5 water resistance rating. Rain behavior can be customized in the app.

The operating range is 14°F to 122°F (−10°C to 50°C). In extreme heat, the thermal inhibition system pauses charging and operation to protect the battery. The robot resumes automatically when temperatures return to a safe range.

Store the robot indoors during winter. Leave the battery at roughly 50% charge for optimal storage health. In spring, place it back on the base station and it will resume learning and mowing where it left off.

Yes. Frequent, light cuts produce fine micro-clippings that decompose quickly, returning nitrogen, phosphorus, and potassium directly to the soil — a natural slow-release fertilizer at no added cost. Homeowners on Volta typically reduce paid fertilization treatments significantly. No chemical residue on the grass means the lawn is always safe for children and pets.

Set long, continuous work windows (for example, 10:00 to 18:00) rather than short, fragmented slots. Longer sessions give the robot more time to cover the lawn efficiently and reduce unnecessary docking cycles.

Both approaches have merit — and limits. Random mowing is omnidirectional, which is good for the grass: no repeated stress lines, no grain bias. But pure randomness can't distinguish a patch that needs attention from one that's already fine. Straight-line striping treats every square foot identically — efficient, but blind to biological reality. Volta starts from the lawn's actual needs: a hex-cell map of growth density and condition, updated continuously by vision. Then it moves omnidirectionally — like a skilled hand massaging each area in exactly the right amount, not more, not less.

Volta maps your lawn as a grid of hexagonal cells, each carrying its own biological state — growth density, visual condition, time since last service. This cell map drives a continuous priority assessment: which areas need attention now, which can wait. Movement is omnidirectional — no fixed lines, no rigid pattern — but it's guided, not random. The goal is to give each zone precisely the care it needs. Think less "robot vacuum" and more "attentive groundskeeper who never forgets, never rushes, and never wastes a pass."

Robot & Maintenance

The Li-ion battery (2 Ah, 28V) provides sufficient runtime to cover up to 1,000 m² (~11,000 sq ft) per session. The ~1:1 charge-to-discharge ratio means for every hour of charging, the robot operates approximately one hour. Thermal inhibition protects long-term battery health.

Check the base station power supply and cable connections. Clean the charging contacts on both the robot and the base. If the robot shows "No Current," undock and re-dock it straight — poor alignment is the most common cause. If charging does not resume in extreme temperatures, the thermal inhibition system is protecting the battery and will resume when safe.

We recommend replacing blades every 3 to 4 months, or sooner for intensive use. Sharp blades produce clean cuts that heal quickly — dull blades tear the grass and leave brown tips. Replacement blades are included in all subscription plans.

Yes. Every serviceable component — battery, wheels, shell panels, blades, and cutting disk — is accessible with a single standard screwdriver. No adhesive bonds, no ultrasonic welds, no proprietary tools. For issues beyond basic maintenance, Volta provides remote support, and authorized local dealers handle hardware service.

No. The base station carries an IP68 rating and is designed for permanent outdoor exposure without any protective structure. Integrated drainage, sealed joints, and ASA construction withstand freeze-thaw cycles, UV exposure, and rain. It supports up to 200 kg of vertical compression.

The Lawn Companion operates at 60 dB — roughly the level of a normal conversation. This is significantly quieter than traditional gas mowers (90+ dB) and makes evening or weekend mowing perfectly viable without disturbing neighbors.

The Lawn Companion measures 25″ × 15″ × 10″ (63.5 × 38 × 25.4 cm) and weighs 19.5 lbs (8.8 kg). Light enough to carry with one hand.

The hexagonal shape serves three structural purposes: equal safety margin from the centered blade in all directions, omnidirectional contact detection via the floating hexoskeleton, and enclosed wheels that prevent debris wrapping and entanglement hazards.

Lawn Intelligence is Volta's core AI platform. It combines spatial precision (Uber H3 hexagonal grid), continuous learning (per-lawn data from every mowing session), and fleet intelligence (collective knowledge from all Volta robots) to treat each lawn as a living system.

Safety & Privacy

The Lawn Companion uses a three-layer safety architecture: EN 60335-2-107 standard compliance, privacy-preserving predictive vision (obstacle avoidance before contact), and the floating hexoskeleton (360° contact detection). Wheels are fully enclosed, and the blade is centered for equal safety margin in all directions.

The blade stops immediately. Lift and tilt detection are part of EN 60335-2-107 compliance — the foundational safety layer. The robot also has emergency stop capability.

Yes. The Volta app lets you customize how the robot responds to different obstacle categories. You can increase sensitivity in yards where children or pets are frequently present, or adjust thresholds for common garden objects. The system provides safe defaults that most users never need to change.

Ponds and pools without a physical barrier are a hazard. The robot may reverse or rotate near edges. Install physical edging — stones, pavers, or hoops — around any water feature to create a clear physical boundary. Do not rely on geofencing alone near water.

No. The camera faces straight down at the turf surface. It physically cannot capture faces, license plates, or property interiors. This is privacy by physics — not software filtering. The lens sees only grass, soil, and ground-level obstacles.

The robot connects via 2.4 GHz Wi-Fi (802.11 b/g/n). While connectivity enables full Lawn Intelligence features and OTA updates, the robot can continue basic mowing operations during temporary connectivity loss.

Use a Wi-Fi range extender to ensure coverage at the base station location. Good Wi-Fi in the garden is important for full functionality. VPNs on your network may also cause connectivity issues — disable them if you experience problems during setup.

Yes. The Lawn Companion is locked to your account via its serial number. A stolen robot cannot be paired to a different account. The geofence you draw during setup also serves as an anti-theft perimeter — the robot will alert you if moved outside it.

Plans & Support

Everything: Lawn Companion robot(s), charging base station, all accessories, replacement blades, Lawn Intelligence AI platform, Volta app, and support. Volta determines how many robots your property needs based on a property assessment.

Three plans: Basic ($72/mo), Ultra ($89/mo), and Elite ($159/mo, 2 robots). All include a 24-month ownership track. After 24 months, you own the robot outright. You can stop paying and keep mowing, or continue at reduced rates: $16/mo (Basic), $59/mo (Ultra), or $99/mo (Elite) to keep AI features and Infinite Care active.

Volta uses a property assessment including satellite imagery to determine fleet size. Each Lawn Companion covers up to 1,000 m² (~11,000 sq ft).

No. After 24 months the hardware is yours. You can cancel entirely and the robot continues to operate autonomously. Continued subscription at reduced rates keeps AI navigation, app features, and — on Ultra and Elite plans — Infinite Care warranty active.

Infinite Care is Volta's permanent hardware warranty, available on Ultra and Elite plans. It covers full unit replacement — battery, motor, everything — at no additional cost, no deductibles, and with less than 7 business day turnaround. It remains active as long as you maintain an Ultra or Elite subscription.

Yes. A prepay option is available: pay the full amount in one transaction and the hardware is yours from day one. Same service, same features, same robot. Financing options (Affirm 0% APR in the US, PayPal/Klarna in other regions) are also available.

All plans include a 24-month ownership track. During this period, your monthly fee covers both the service and the hardware cost. After 24 months, the robot is fully yours.

This is usually caused by damaged, missing, or grass-clogged blades creating excessive vibration. Check and replace the blades. Severe slopes or uneven terrain can also trigger these alerts.

Check for obstacles around the base station and ensure the wheels have adequate traction. Clean the wheels of mud or grass buildup. If stuck, move the robot to the lawn, press STOP, then press the blue button twice to restart it.

Fast blue flashing indicates failsafe mode. Press the blue button on the robot twice to restart. If the LED flashes slowly, the robot is restarting — wait and do not turn it off.

No permanent damage occurs. The robot may pause operation until the condensation clears naturally. If the robot fails to dock or stops near the base station, gently clean the camera lens. Condensation is temporary and weather-dependent.

Verify the crossing length in the app (maximum 6 meters). Ensure start and end points have clear grass and that the path is flat and obstacle-free. Check that wheels are clean and not slipping. If the crossing is near a geofence edge, widen the geofence. For difficult crossings like driveways, register multiple paths in different spots.

This is normal during the first few days while the spatial map is still being built. Carry the robot back to the base manually. Once mapping is complete (typically 2–3 days), autonomous return-to-base works reliably. If the issue persists after the learning period, ensure the base station is visible and not hidden by tall grass.

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For hardware service, Volta partners with authorized local dealers. Remote support covers software, scheduling, and general troubleshooting.