Shipping & Returns
Last updated: May 2026
Everything you need to know about how your Volta is shipped to you, and the conditions under which we accept returns or replacements.
1. Shipping
Free shipping in the United States
All Volta orders shipped within the United States qualify for free standard shipping. There is no minimum order value, no hidden handling fees, and no fuel surcharge — the price you see at checkout is the price you pay.
Estimated delivery time
| Phase | Business days | Notes |
|---|---|---|
| Handling | 1 – 2 | Order picked, packed, and shipped from our US warehouse. Mon – Sat. Order cut-off 2:00 PM PST. |
| Transit | 7 – 10 | Standard ground shipping to all US destinations. Mon – Sat. |
| Total | 8 – 12 | Estimated, depending on destination. |
Shipping outside the United States is not currently available — international visitors should select their regional store.
2. Returns & Replacements
Volta is sold as a long-term plan with a 24-month service commitment, not as a short-trial consumer device. The conditions below define when we accept a return or replacement and at whose cost the shipping happens.
No "try & buy" policy
We do not operate a free-trial or "try-and-return-for-refund" period. Volta orders are firm: by completing checkout you confirm that you have reviewed the Suitability Requirements and that your property meets them.
Defective products — always replaced or reshipped
Throughout the entire warranty period covered by your plan, Volta will replace or reship any product that proves to be defective at no additional cost to you. Free coverage applies for the full duration of your 24-month plan; on continuation plans, coverage matches the active plan.
Pre-purchase Suitability check
Before purchasing, every customer is asked to review and confirm Volta's Suitability Requirements. Returns based on conditions that fall outside those requirements (lawn size, slope, grass type, fenced perimeter, etc.) are not accepted — the customer is expected to verify suitability before placing the order.
Return shipping cost
In all return scenarios, return shipping is the customer's responsibility — except when the product is defective. For confirmed defective units, Volta covers both the return and the replacement shipping (US destinations only).
Damage caused by use
A "defect" means a hardware or software failure not caused directly by the customer. Damage from misuse, dropping, exposure to non-supported conditions, attempted disassembly, third-party modifications, or running the unit outside the documented Suitability Requirements is not considered a defect and is not covered by replacement.
Remote diagnosis is required before any return
Before any return is authorized, the customer must cooperate with Volta Support to confirm the issue is not a configuration problem. This means at minimum:
- connecting the unit to the internet
- enabling telemetry so our engineers can run a remote diagnostic
- completing any guided steps requested by Support to rule out user-side issues
Once remote diagnosis confirms a hardware or software defect, Volta issues an RMA (Return Merchandise Authorization) and arranges replacement shipping at no cost.
3. How to start a return
For shipping questions, defect reports, or to start the return process, contact Volta Support — please have your Volta Machine ID ready (visible in the Volta app under Settings → My Companion).
This policy applies to direct purchases on volta.ai. Orders placed through authorized resellers follow that reseller's shipping and return terms.