Contactar o Suporte
We're here to help. Choose the best way to reach us.
Support Policy
Volta provides two levels of support to ensure your Lawn Companion operates at its best:
Remote Support (Volta Direct)
Volta's remote support team handles:
- Software updates and configuration
- Scheduling and mowing zone adjustments
- App and connectivity troubleshooting
- Lawn Intelligence insights and tuning
- General questions and account management
Local Service (Authorized Dealers)
For physical hardware matters, Volta partners with authorized local service dealers who handle:
- Hardware repairs and component replacements
- Battery service
- Physical inspection and diagnosis
- Base station installation assistance
How to Reach Us
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In-App Support
The fastest way. Open the Volta app and tap "Support" for real-time help.
Before Contacting Support
Muitos problemas comuns podem ser resolvidos rapidamente. Tente primeiro estes passos:
- Consulte as FAQ — respostas às perguntas mais comuns
- Reinicie o robô — um reinício pode resolver muitos problemas temporários
- Verificar a aplicação — códigos de erro e mensagens de estado fornecem orientação diagnóstica
- Verifique a estação base — assegure a conexão de energia e o caminho de acesso livre