サポートに連絡

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Support Policy

Volta provides two levels of support to ensure your Lawn Companion operates at its best:

Remote Support (Volta Direct)

Volta's remote support team handles:

  • Software updates and configuration
  • Scheduling and mowing zone adjustments
  • App and connectivity troubleshooting
  • Lawn Intelligence insights and tuning
  • General questions and account management

Local Service (Authorized Dealers)

For physical hardware matters, Volta partners with authorized local service dealers who handle:

  • Hardware repairs and component replacements
  • Battery service
  • Physical inspection and diagnosis
  • Base station installation assistance

How to Reach Us

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In-App Support

The fastest way. Open the Volta app and tap "Support" for real-time help.

✉️

Email

support@volta.ai

We respond within 24 hours.

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Help Center

Browse our FAQ for instant answers to common questions.

Before Contacting Support

多くの一般的な問題は素早く解決できます。まずこれらの手順をお試しください:

  1. FAQを確認 — 最も一般的な質問への回答
  2. ロボットを再起動 — 電源の入れ直しで多くの一時的な問題が解決できます
  3. アプリを確認 — エラーコードとステータスメッセージが診断ガイダンスを提供します
  4. ベースステーションを確認 — 電源接続とアプローチパスの確保を確認