サポートに連絡
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Support Policy
Volta provides two levels of support to ensure your Lawn Companion operates at its best:
Remote Support (Volta Direct)
Volta's remote support team handles:
- Software updates and configuration
- Scheduling and mowing zone adjustments
- App and connectivity troubleshooting
- Lawn Intelligence insights and tuning
- General questions and account management
Local Service (Authorized Dealers)
For physical hardware matters, Volta partners with authorized local service dealers who handle:
- Hardware repairs and component replacements
- Battery service
- Physical inspection and diagnosis
- Base station installation assistance
How to Reach Us
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In-App Support
The fastest way. Open the Volta app and tap "Support" for real-time help.
Before Contacting Support
多くの一般的な問題は素早く解決できます。まずこれらの手順をお試しください:
- FAQを確認 — 最も一般的な質問への回答
- ロボットを再起動 — 電源の入れ直しで多くの一時的な問題が解決できます
- アプリを確認 — エラーコードとステータスメッセージが診断ガイダンスを提供します
- ベースステーションを確認 — 電源接続とアプローチパスの確保を確認