Politique de Confidentialité

Dernière mise à jour : Février 2026

1. Vue d'ensemble

Volta Lawn Intelligence Inc. ("Volta," "we," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you use our website, mobile app, and the Lawn Companion device (collectively, the "Services").

This Privacy Policy also describes your privacy rights. More information about your rights, and how to exercise them, is set out in Section 8 ("Your Rights and Choices").

2. Privacy by Physics

Le Lawn Companion utilise une caméra orientée vers le bas qui ne capture que des données agronomiques — gazon, sol, morphologie végétale au niveau du sol. Il est physiquement incapable de capturer des visages, des propriétés voisines ou des données personnellement identifiables.

3. Données Collectées

3.1 Données Agronomiques

Collectées par la caméra orientée vers le bas et les capteurs du robot :

  • Imagerie de la surface du gazon (herbe, sol, objets au sol)
  • Métriques de patron de croissance
  • Données de cartographie spatiale (limites de propriété, positions d'obstacles)
  • Conditions environnementales (température, détection de pluie)

3.2 Télémétrie Opérationnelle

  • État de la batterie et cycles de charge
  • Données de session de tonte (surface couverte, durée)
  • Santé du dispositif et métriques de performance

3.3 Informations de Compte

  • Nom et adresse e-mail
  • Adresse de la propriété et lieu de service
  • Plan d'abonnement et informations de paiement

3.4 Données du site web

  • Analyses web standard (pages vues, données de session)
  • Données de cookies (voir notre Politique de cookies)

4. Comment Nous Utilisons Vos Données

  • Fournir et améliorer votre service d'entretien de pelouse
  • Construire et affiner le modèle spatial de votre pelouse
  • Contribuer à Fleet Intelligence (agrégé, anonymisé)
  • Support client et communication
  • Facturation et gestion de compte
  • Recherche et développement
  • Detecting and preventing fraud, abuse, or violations of our Terms of Service
  • Complying with legal obligations

5. Fleet Intelligence et données agrégées

Les données de pelouse sont agrégées à travers la flotte de Volta pour améliorer la plateforme Lawn Intelligence. Ces données agrégées sont anonymisées et ne peuvent pas être retracées à des propriétés individuelles.

6. Partage des données

Nous ne vendons pas d'informations personnelles. Nous pouvons partager des données avec :

  • Revendeurs de service agréés (pour le service matériel de votre équipement)
  • Fournisseurs d'infrastructure cloud (pour le traitement des données)
  • Forces de l'ordre (lorsque légalement requis)
  • Analytics providers — to improve app and service performance (using anonymized or aggregated data where possible)
  • Law enforcement or regulatory authorities — when required by law, court order, or to protect the safety of our users or the public
  • Successors in a corporate transaction — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction; we will notify you via app or email before your data becomes subject to a different privacy policy

7. Sécurité des Données

We implement appropriate technical and organizational security measures designed to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption in transit and at rest — All data transmitted between your device, the Lawn Companion, and our servers is encrypted using industry-standard TLS. Stored data is encrypted at rest using AES-256.
  • Access controls — Access to personal data is restricted to Volta employees and contractors who require it to perform their job functions, governed by the principle of least privilege.
  • Data minimization — We collect only the data necessary to deliver and improve our Services, and we do not retain it longer than necessary.
  • Security monitoring — We operate continuous monitoring and alerting systems to detect unauthorized access or anomalous activity.
  • Retention periods — Agronomic and operational telemetry is retained for the duration of your active subscription, plus up to 12 months thereafter. Account information is retained for up to 3 years after account closure.
  • Incident response — In the event of a data breach that affects your personal data, we will notify you in accordance with applicable law, including within 72 hours where required under GDPR.

Despite these measures, no system is perfectly secure. We encourage you to use a strong, unique password for your Volta account and to contact us immediately at support@volta.ai if you suspect unauthorized access.

8. Vos Droits

Depending on where you live and the laws that apply in your country or state of residence, you may have the following rights regarding your personal data.

To exercise any of the rights below, you or an authorized agent may submit a request by emailing support@volta.ai with the subject line "Privacy:" followed by your request.

Right to Know

You have the right to know what categories of personal data Volta collects about you, the purposes for which it is used, and the categories of third parties with whom it is shared.

Right to Access & Data Portability

You have the right to request a copy of the personal data we hold about you, including in a portable, machine-readable format where applicable.

Right to Deletion

You have the right to request deletion of your personal data. You may also delete individual mowing sessions and lawn maps directly within the app; these will be removed from our systems within 30 days.

Right to Correction

You have the right to request correction of inaccurate personal data we hold about you. You can update most account information directly in the app settings.

Right to Object or Restrict Processing

You have the right to object to, or request restriction of, certain types of processing of your personal data, including direct marketing.

Right to Withdraw Consent

Where our processing of your personal data is based on your consent, you have the right to withdraw that consent at any time.

GDPR (EEA & UK Residents)

If you are located in the European Economic Area or the United Kingdom, you have additional rights under GDPR or UK GDPR, including the right to lodge a complaint with your local supervisory authority.

Where Volta transfers your personal data outside the EEA or UK, we rely on appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

CCPA (California Residents)

If you are a California resident, you have rights under the CCPA, including the right to know, delete, and opt out of the sale of personal information. Volta does not sell personal information. We will respond to requests within 45 days.

Other U.S. State Privacy Laws

Residents of Virginia, Colorado, Connecticut, Texas, and other states with applicable consumer privacy laws have rights similar to those described above. Please contact us at support@volta.ai to exercise your rights.

9. Children's Privacy

Our Services are not directed toward children under the age of 13, and we do not knowingly collect personal data from children under 13. If you believe a child under 13 has provided personal data to us, please contact us and we will promptly investigate and delete the data if appropriate.

9. Modifications de cette Politique

Nous pouvons mettre à jour cette politique de confidentialité. Les abonnés seront informés des changements importants par e-mail et notification in-app.

10. Contact

Pour les questions relatives à la vie privée, contactez

Volta Lawn Intelligence Inc.
support@volta.ai
Page de contact

We aim to respond to all privacy inquiries within 30 days.