지원팀 연락

We're here to help. Choose the best way to reach us.

Support Policy

Volta provides two levels of support to ensure your Lawn Companion operates at its best:

Remote Support (Volta Direct)

Volta's remote support team handles:

  • Software updates and configuration
  • Scheduling and mowing zone adjustments
  • App and connectivity troubleshooting
  • Lawn Intelligence insights and tuning
  • General questions and account management

Local Service (Authorized Dealers)

For physical hardware matters, Volta partners with authorized local service dealers who handle:

  • Hardware repairs and component replacements
  • Battery service
  • Physical inspection and diagnosis
  • Base station installation assistance

How to Reach Us

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In-App Support

The fastest way. Open the Volta app and tap "Support" for real-time help.

✉️

Email

support@volta.ai

We respond within 24 hours.

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Help Center

Browse our FAQ for instant answers to common questions.

Before Contacting Support

많은 일반적인 문제를 빠르게 해결할 수 있습니다. 먼저 이 단계를 시도하세요:

  1. FAQ 확인 — 가장 일반적인 질문에 대한 답변
  2. 로봇 재시작 — 전원 순환으로 많은 일시적 문제를 해결할 수 있습니다
  3. 앱 확인 — 오류 코드와 상태 메시지가 진단 안내를 제공합니다
  4. 베이스 스테이션 확인 — 전원 연결과 접근 경로를 확인하세요