Ota yhteyttä tukeen
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Support Policy
Volta provides two levels of support to ensure your Lawn Companion operates at its best:
Remote Support (Volta Direct)
Volta's remote support team handles:
- Software updates and configuration
- Scheduling and mowing zone adjustments
- App and connectivity troubleshooting
- Lawn Intelligence insights and tuning
- General questions and account management
Local Service (Authorized Dealers)
For physical hardware matters, Volta partners with authorized local service dealers who handle:
- Hardware repairs and component replacements
- Battery service
- Physical inspection and diagnosis
- Base station installation assistance
How to Reach Us
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In-App Support
The fastest way. Open the Volta app and tap "Support" for real-time help.
Before Contacting Support
Monet yleiset ongelmat voidaan ratkaista nopeasti. Kokeile ensin näitä vaiheita:
- Tarkista UKK — vastauksia yleisimpiin kysymyksiin
- Käynnistä robotti uudelleen — uudelleenkäynnistys voi ratkaista monia väliaikaisia ongelmia
- Tarkista sovellus — virhekoodit ja tilaviestit tarjoavat diagnostista ohjausta
- Tarkista latausasema — varmista virtalähde ja esteetön kulkureitti