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Support Policy

Volta provides two levels of support to ensure your Lawn Companion operates at its best:

Remote Support (Volta Direct)

Volta's remote support team handles:

  • Software updates and configuration
  • Scheduling and mowing zone adjustments
  • App and connectivity troubleshooting
  • Lawn Intelligence insights and tuning
  • General questions and account management

Local Service (Authorized Dealers)

For physical hardware matters, Volta partners with authorized local service dealers who handle:

  • Hardware repairs and component replacements
  • Battery service
  • Physical inspection and diagnosis
  • Base station installation assistance

How to Reach Us

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In-App Support

The fastest way. Open the Volta app and tap "Support" for real-time help.

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Email

support@volta.ai

We respond within 24 hours.

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Help Center

Browse our FAQ for instant answers to common questions.

Before Contacting Support

Mnoho běžných problémů lze rychle vyřešit. Zkuste nejprve tyto kroky:

  1. Zkontrolujte FAQ — odpovědi na nejčastější otázky
  2. Restartujte robota — restart může vyřešit mnoho dočasných problémů
  3. Zkontrolujte aplikaci — chybové kódy a stavové zprávy poskytují diagnostické pokyny
  4. Zkontrolujte základnovou stanici — zkontrolujte napájení a volnou cestu